Thank you for your complaint.

Your Complaint Reference Number is MFQTHXT5. Please quote this in any correspondence or further lodgements regarding this complaint.

This has been lodged in our database and will be examined by one of our Anti-Spam Investigators.

We may not take action on every complaint. Where numerous complaints are received about a particular spam campaign we will investigate the campaign as a whole.

We may contact you to ask if you are willing to give a formal statement to assist us in taking legal action.

Regards
The Anti-Spam Unit
Department of Internal Affairs 









I am an Air New Zealand Airpoints member; this was sent to that
email address.  I am certain that I did not opt in to receiving
"Special Offers", and that I took advantage of every "opt out"
option to avoid receiving marketing junk mail from them.  This is
the first email to arrive; I assume they created another mailing
list.

I attempted to unsubscribe both last night and today, using the
"click here" link behind:

Click here to unsubscribe or update your preferences.

which was:

http://links.digitalcomms.airnz.co.nz/ctt?kn=23&ms=MTUyMjgzS0&r=NDU0NTUwNDIxOAS2&b=0&j=MzgwMDEzNDE5S0&mt=1&rt=0

Both times that has simply resulted in a report that the "service
is unavailable":

-=- cut here -=-
Service Unavailable
The system is currently not available.
Please try again later or call our Air New Zealand Contact Centre for assistance.
REF: 021-VP-161004-084948-105-805
-=- cut here -=-

From this I conclude that Air New Zealand is sending bulk email:
(a) to people who did not subscribe (and/or opted out); and (b)
does not provide a working subscription facility

both of which are a violation of New Zealand law.

Ewen



Further to my complaint MFQTHXT5, just filed, I have double checked my Air New Zealand Airpoints Profile and as I remembered it showed:

-=- cut here -=-
Special offers.
Be among the first to hear about the latest offers via email from Air New Zealand.
Yes please
No thanks
-=- cut here -=-

with "No thanks" already ticked.  I have a screen shot of that. 

So Air New Zealand appear to have deliberately sent it to New Zealand addresses that indicated that they did *not* want to receive their Special Offers, ie opted out.

Ewen